FAQs

Shipping

Orders over $20 in the contiguous USA, ships free.

Orders submitted before 12PM EST ship out Monday through Friday the same day. Orders on Saturday & Sunday ship out Monday.

Answer to help your customers feel more comfortable completing their purchase.

In the contiguous USA, orders will arrive within 2-6 business days after they are shipped. We ship from Los Angeles, the closer you are the faster.

We offer international shipping! During checkout, you’ll be able to see if we ship to your desired country. Please note that there are some countries we currently do not ship to.

Yes, you will receive a tracking
number via email. (Check your spam mail).

Please contact us, click here.

Refund & Credits

If you are dissatisfied with your purchase for any reason,
you may return it to Funsparks within 60 days of the shipping date.
See complete Return Policy.
Submit Return

Once we receive your item(s), we will credit your account.
Please allow 5-7 days for a credit to appear on your account.

Refund applies for the item(s). Shipping is not included.

In most cases, we will issue your refund in the same way you
made the original purchase. If payment was made by check, the refund check will
be issued no sooner than 10 business days after the date of purchase.

Order Fulfillment:

If you need to change your order, Immediately contact us by using contact page or call us at 888-898-3600 and we will do our best to help you out.
Once the order is processed and shipped, the order can’t be cancelled.

If you need to change or cancel your order, immediately contact us by using contact page or call us at 888-898-3600 and we will do our best to help you out. Once the order is processed and shipped, the order can’t be cancelled.

Sometimes orders get marked as delivered when they’re a day
or two away. If your order hasn’t arrived within two business days of
being marked as delivered, contact us and we’ll help you out. Contact
Us

Product Issues

Please contact us if you have any product issues, please click the button.
Submit Product Issue

Our products come with a warranty that covers defects in materials and workmanship. If you encounter any issues with your product, please fill out the following form: Warranty Submission

Please fill out this form and
we’ll contact you within 1 business day and let you know what it will cost.

Payment Information:

All your information is protected by 128-bit SSL encryption technology to protect your data. Our platform is built on the largest e-commerce company in the world – Shopify and they use the most up-to-date SSL and encryption security to
ensure all payments are protected.

We do not have access to your credit card information.

Your card will be charged immediately after you finish your purchase.

Discount - Non Profit - School - Military

You can enter your discount code during checkout in the “Discount Code” section located on the checkout page.

Yes, we do! Please fill out this form
and someone from our team will contact you!

Wholesale Account

Fill out this form and someone from our team will contact you!

International